Innellan Cottages, Trinity Lane, Innellan, by Dunoon, Scotland, PA23 7TS Tel: 07979 784 825   Email:
Innellan Cottages

Terms & Conditions of Rental

Privacy Policy: General Data Protection Regulation (GDPR) This privacy policy sets out how The Innellan Self-catering Cottages uses and protects any information that you give to us. We are committed to ensuring that your information is secure. Only Paul & Katie Flynn (Owners, The Innellan Cottages) have access to your information and in order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic procedures. We will only keep on file your personal information relevant to your booking and/or enquiry. Information held is likely to include your name, contact details, information about your booking and any additional information we may need to help meet your specific requirements. We do not hold any payment details relating to your Bank Account or credit/debit cards. We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner. We will never sell, distribute, lease or share the personal information you provide us in person, through emails, forms, or through our website. We will not disclose your information to any other entity without your permission unless it is to meet legal requirements. You can contact us at any time if you would like to check what information we hold on you. If you would like your details removed from our database please let us know and we will do so unless it must be kept for legal purposes.
The Contract for a short-term holiday rental will be between the Owners of The Innellan Cottages (referred to as “us” or “we”) and the lead hirer who makes the booking (referred to as the “hirer” or ”you”). National Lockdown – In the event of a national lockdown that coincides with your holiday, where you are unable to travel, and we are prevented from opening, you will receive a full refund. Regional/Local Lockdown – In the event that the address given on the booking is put into Local/Regional Lockdown, rendering you unable to travel, and the period of restriction covers the period of your booking, you will receive a full refund.  Please note that this applies only to the address given on the booking by the lead hirer, and does not apply if an unidentified party member at a different address is unable to travel due to local lockdown.  In the event that The Snug or Coach House Cottage is put into Local/Regional Lockdown and/or are prohibited from opening due to Covid-19 restrictions, then you will also receive a full refund.  Holiday lets currently start at 4pm on the day of your arrival and end at 10am on the day of your departure. This ensures the we have sufficient time to thoroughly clean, air and sanitise the cottage for your arrival and after your departure.
GENERAL TERMS & CONDITIONS BOOKING• The Contract for a short-term holiday rental will be between the Owners of The Innellan Cottages (referred to as “us” or “we”) and the lead hirer who makes the booking (referred to as the “hirer” or “you”). • To confirm the booking of the Innellan Cottages (The Snug or Coach House Cottage) (the hired premises) the lead hirer must be 18 years of age or older and provide their full name, address and telephone number. • A holiday deposit of £100/booking is due at the time of booking. Reservations can only be held for 7 days without receipt of deposit. The booking is not binding until it is confirmed in writing (letter or email) by us. • The balance of payment must be received 4 weeks before the start date of the holiday (we will send you a reminder). • If the balance of payment is not received 4 weeks before the start date of the holiday (and within 3 days of our reminder being sent) the reservation shall be presumed cancelled, and no deposit shall be returned. • If the start date of the holiday is less than 4 weeks after the date of booking, the full balance will be due within 7 days. CANCELLATION• If the hirer cancels the reservation more than 4 weeks before the holiday start date, we will refund the deposit minus a £25 administration fee.  • If the hirer cancels the reservation less than 4 weeks before the holiday start date (once the balance has been paid) and we are able to relet the booked holiday dates, we will refund the rebooking value (which may be less than you paid) minus a £25 administration fee.  If your holiday dates cannot be relet, we will only refund the costs which we will not incur due to your cancellation, (being the cleaning, laundry and estimated utility costs) – these being a £95 refund for a full week or more and a £50 refund for less than a week.       • If there are more than 4 weeks before the holiday start date then, given written notice to the Owners (preferably by email), the hirer may change the date of their holiday to another date within the same calendar year (subject to availability and paying any difference in holiday value). There is no charge for this.  • If we are prevented, because of circumstances outwith our control (e.g. fire damage, drought or the interruption of utility supplies), from putting our property at the disposal of the Hirer, the hire charges shall be refunded in full but the hirer shall have no further claim against us. • Please note: It is strongly recommended that the hirer purchases cancellation insurance. It is your own responsibility to see that you are covered. TERMS OF USE• Unless agreed in advance, holiday lets commence at 4pm on the holiday start day and end at 10am on the holiday end day, at which time the cottage must be vacated. • Innellan is a quiet, peaceful village and we would ask that Guests respect this and the privacy and peace of our neighbours. • Prices quoted include bed linen, towels, tea-towels, gas and electricity.  • There is a small car parking space for Coach House Cottage for one car – if using this space, please ensure you do not block access to The Snug. Extra parking and parking for The Snug is in a large layby (with streetlighting) at the foot of Trinity lane, approx 20m from the cottages. • The hirer shall allow us or our agents reasonable entry to the hired premises for the purposes of inspection or to carry out any necessary repairs or maintenance. • WI-FI is available to guests free at The Innellan Cottages. The WI-FI is unlimited but there is a ‘fair usage policy’ in place – so excessive usage may result in the providers (SSE and Plusnet) disabling the broadband. Please be aware of their terms & conditions. CARE OF THE PROPERTY• During your stay you are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects. Please leave them in the same state of at the end of the rental period as at the beginning. However, we know that accidents do happen! So please don’t worry, just let us know if anything gets broken so that it can be fixed/replaced. • On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, placing rubbish in bin liners and putting in outside bins, and ensuring ovens are clean and free from grease.  USE OF THE PROPERTY• We reserve the right to decline to hand over properties to any person or persons who, in our opinion, is not suitable to take charge. In such cases, hire charges (less the deposit and £25 administration fee) shall be refunded and the liability of the owner shall cease. • The hired premises shall be used solely as holiday accommodation and the hirer shall not sub-let the hired premises or any part of the hired premises or any equipment from the hired premises. • Under no circumstances may the number of people occupying the hired premises exceed the number stated in the booking confirmation unless agreed in advance and confirmed in writing by us. SMOKING The cottages are strictly non-smoking (that includes vaping), if you wish to smoke outside, please do not discard cigarette butts in the garden or surroundings PETSUp to 2 dogs per cottage may be permitted by prior arrangement. Pets must not be left unattended in the hired premises. Under no circumstances are pets allowed on beds or furniture. If significant extra cleaning/washing of linen is required then the costs will be passed to the hirer.